Under the terms and in compliance with the provisions of Law No. 144/2015, of 08.09, PRAWANTT ENGENHARIA E PROJETOS LDA provides the necessary information for the consumer customer to exercise their right to complain to an official, third and impartial entity that will help you resolve the dispute in question.
The alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in the resolution or orientation of any conflict, before opening litigious processes in the Courts.
As a rule, the procedure can be described as follows:
1) The consumer customer asks an impartial third party to act as an intermediary between him and the supplier or service provider who is the target of his complaint.
2) The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.
Alternative dispute resolution can be translated into "mediation", "conciliation" or "arbitration".
Alternative dispute resolution is generally less expensive, less formal and faster than the legal route.
Thus, in the event of a dispute, the consumer customer may resort to an Alternative Dispute Resolution Entity for consumption.
Lisbon Consumer Conflict Arbitration Center (CACCL)
Rua dos Douradores, nº 116 - 2nd
1100 - 207 Lisbon
Telephone: 218 80 70 30